Frequently Asked Questions
Everything you need to know about your next tokidoki haul.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that blind boxes and clearance items are final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines vary by destination and are calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide. Since our styles range from fitted to oversized, we recommend comparing the measurements to a garment you already own for the best fit.
Are your products authentic?
Absolutely. When you shop at our official store, you are guaranteed 100% authentic tokidoki merchandise designed by Simone Legno and our creative team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.